Frontline teams are hard to motivate, which is a huge challenge in physical retail and hospitality, where customer success is dependent on service employees creating ‘magic’ at the time and point of each sale.

The job of a leader within any organisation is to align and inspire the workforce. Assuming you have hired the right people and have the right strategy in place, the leader’s mission is almost entirely one of communication, so it’s worth investing time in getting your content and channels right.

Most business leaders have no idea how much influence they (and highly-paid key lieutenants) really have within their business. Thankfully, it’s now possible to give leaders a clear set of ‘influence metrics’ based on the quality and quantity of their digital interactions with colleagues within Yapster.

Increase like-for-like sales with Yapster’s KPI Gamification module. Use mobile communication to turn friendly competition and positive reinforcement into powerful sales motivators.

Last week we decided to have some fun with a ‘buzzfeed style’ article for our hospitality manager’s community. Given how much we enjoyed those hearty and humorous debates, we thought it’s only fair to look at our area manager’s perspective…

Buzzfeed has done a great job covering all the crazy thing customers do to make working in Hospitality painful. However, with more operators than ever asking ‘how can I retain new managers?’

We pride ourselves on straight talking and being genuinely helpful, so we’ve pulled together this short comparative analysis of the main platforms workplace communication apps.

Yapster CEO Rob Liddiard shares his favourite books for leaders to help align & inspire teams in 2021 #SocialLeadership

Retired Major Scotty Mills is joined by ex-Frankie & Benny's managing director Ollie Humphries with a lesson in crisis communication techniques will be given by the Royal Marines.

During a CQC inspection, inspectors check a care home’s practice against ‘key lines of enquiry’, which relate to whether the practice is safe, effective, responsive, caring and well-led. Askham Village Community, a 5 home operator in Cambridgeshire has implemented Yapster to meet and exceed the CQC’s expectations.

Social Leadership is the practice of using digital tools to influence people at work. Why should you care about influencing people at work? Because if you want to make a big difference in the world (and hopefully some financial profits along the way), you cannot do it alone - you have to bring people with you.

Even during this impossibly difficult period, it’s important for leaders to be regularly and visibly engaged, and to communicate as much as possible with team members. Here are our top 10 tips for increasing engagement through Yapster.

"No one has failed. We might have to start again - but at least we’ll be doing it from the same starting point.” says Dave Thomas as lockdown begins in the UK

Dawn of the pandemic led a lot of us leading teams to navigate uncharted waters. People are worried - on both a personal and professional level - and assuring and supporting those who depend on us has never felt more challenging - or more vital.

Following Chancellor Rishi Sunak's lead in helping operators keep their teams together in these impossibly tough times. From today, Yapster will be free to licence by any hospitality, leisure or retail organisation with more than 100 employees on furlough.

A message from Yapster’s CEO, Rob Liddiard on leadership in a time of crisis.

Everything your team needs to know about the coronavirus outbreak in one EASY-TO-USE app. COVID-19 Manager - a free resource which collates information from reliable government sources, including tailored guidance from UKHospitality for hospitality businesses.

When Tossed reduced labour turnover by 30%, we discovered a direct correlation between the volume of manager messages (a.k.a yaps) sent on Yapster and staff retention

We know that giving employees the opportunity to report key policy breaches is really important to our customers. That’s why developed ‘Whistleblower’ within Yapster, through which employees can feel confident and protected when reporting concerns or misdemeanours within a business.

Jonathan Napier, Head of Learning & Development at Inception Group, talks to us about his journey in hospitality and how he believes the mentality of management and leadership is shifting. The focus is no longer on profits, but on people.