Yapster's Privacy Principles
Anything you post to Yapster is private to your team.
Your team owns its data – we just look after it for you.
We maintain a clear and up to date disclosures policy (see below) setting out the very limited circumstances in which we may put community security before privacy.
Updated: 21 April 2017
This policy describes how Yapster treats your information, not how other organisations treat your information. If you are using Yapster in a workplace or on a device or account issued to you by your employer or another organisation, that company or organisation likely has its own policies regarding storage, access, modification, deletion, and retention of communications and content which may apply to your use of Yapster. Content that would otherwise be considered private to you or to a limited group of people may, in some cases, be accessible by your team owner or administrator. Please check with your employer, team owner or administrator about the policies it has in place regarding your communications and related content on Yapster. More on this below.
In this policy we talk about various roles within a Yapster team and the privileges that come with each. It’s helpful to understand these roles and the relationships between them. Here’s the breakdown: organisation > team owner > team administrator > team member. Team owners have the most control over their organisation’s settings on Yapster, followed by team administrators. Before any privileges can be granted, the organisation will enter into a Yapster Licence Agreement, specifying a list of initial Team Owners (which can be subsequently expanded or contracted upon request). All team owners are administrators, and all owners and administrators are also team members.
Information we collect and receive
We collect different kinds of information. Some of it is personally identifiable and some is non-identifying or aggregated. Here are the types of information we collect or receive:
Team information. When an organisation signs up for Yapster’s service, we ask the Team Owner(s) to provide email addresses and mobile telephone numbers for people they would like to invite to teams within that organisation.
Account and profile information. The only information we require to create Yapster accounts is name, an email address or mobile number, role type and location. Team members can add additional profile information as they wish. Any information you add to your profile is visible to other people on your team as described on your profile management page.
Log data. When you use Yapster, our servers automatically record information, including information that your browser sends whenever you visit a website or your mobile app sends when you’re using it. This log data may include your Internet Protocol address, the address of the web page you visited before coming to Yapster, your browser type and settings, the date and time of your request, information about your browser configuration and plug-ins, language preferences, and cookie data. Log data does not contain message content and is not routinely deleted.
Device information. In addition to log data, we may also collect information about the device you’re using Yapster on, including what type of device it is, what operating system you’re using, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you’re using and its settings.
Geo-location information. Precise GPS from mobile devices is collected only with your permission. WiFi and IP addresses received from your browser or device may be used to determine approximate location.
Yapster usage information. This is information about which teams, channels, groups, people, features, content, and links you interact with within Yapster and what integrations with related services you use.
Communication content that you send and receive within Yapster. This includes:
The message content itself. This content can include messages, pictures, files and video among other types of files.
When messages or files were sent and by whom, when or if they were seen by you, and where you received them (in a channel, private group, or direct message, for example).
Information from partners or other 3rd parties. Yapster may receive information from partners or others that we could use to make our own information better or more useful. This might be aggregate level information about which IP addresses go with which post codes or it might be more specific information about how well a user onboarding campaign performed.
Cookies are small text files sent by us to your computer and from your computer to us, each time you visit our website. They are unique to your Yapster account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.
Some cookies are associated with your Yapster account and personal information in order to remember that you are logged in and which teams you are logged into. Other cookies are not tied to your Yapster account but are unique and allow us to do site analytics and customization, among other things. If you access Yapster through your browser, you can manage your cookie settings there but if you disable all cookies you may not be able to use Yapster.
Yapster sets and accesses our own cookies on our company-owned domains. In addition, we use 3rd parties like Google Analytics and Mixpanel for website analytics. You may opt-out of third party cookies from Google Analytics and Mixpanel on their respective websites. We do not currently recognize or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.
How we use your information
We use your information for the following:
Providing the Yapster service. We use information you provide to authenticate you and deliver message content to you and from you
Understanding and improving our products. To make the product better we have to understand how users are using it. We have a fair bit of data about usage and we intend to use it many different ways to improve our products, including research. This policy is not intended to place any limits on what we do with usage data that is aggregated or de-identified so it is no longer tied to a Yapster user.
Investigating and preventing bad stuff from happening. We work hard to keep Yapster secure and to prevent abuse and fraud.
Communicating with you
Solving your problems and responding to your requests. If you contact us with a problem or question, we will use your information to respond to that request and address your problems or concerns.
In-product communications. We may use the information you provide to contact you through Yapster. For example, if, after, a few weeks of using Yapster we notice that your notification setting is set to notify you of all messages, we may send you a message that suggests you change this in case you are getting too many notifications. This is just one example of how we use information about your usage of the product to make suggestions to you.
Email messages. We may send you service and administrative emails, such as when we notice that you are nearing a message limit. We may also contact you to inform you about changes in our services, or our service offerings. These messages are considered part of the service and you may not opt-out of them. In addition, we sometimes send emails to Yapster users about new product features or other news about Yapster. You can opt-out of these at any time.
When you use Yapster, you have control over a number of things with respect to your own privacy and choices about how your content is visible to others or not. If you are a Yapster team owner or administrator, you have additional choices that impact your team’s privacy. Some members will not have access to all of the same choices that their team owner(s) or administrator(s) do. That is because Yapster is set up to be team-oriented, and provides team owners with the maximum ability to control their teams.
Message Retention Settings and Export Options
Yapster offers different options for message retention and export to team owners and administrators, depending on the level of service their organisations have signed up for.
Message Retention Settings
Message retention setting options vary by service level from very general to very specific. The default for all teams is that messages are retained for as long as the team exists unless they are deleted by the user or administrators
Administrators of all teams can export their team’s message content that is shared in public groups. Message history for private groups and direct messages is not included in this.
Only owners for teams who have signed up for the appropriate level of Yapster service can request export of their team’s private group messages and direct messages.
Choices for Team Members
Whether you can delete your message content depends on your organisation’s team settings. In addition, a record of edits and deletions may be retained by your team, depending on the service level of your team and your team’s settings.
While you cannot completely delete a profile once it is created, you can update your profile information at any time and modify your email settings. You can also change your user name from time to time.
Choices for Team Owners and Administrators
Administrators have the ability to manage and change most of the team settings, including message retention settings, and can modify whether or when team members can edit or delete messages. Administrators can also deactivate member accounts for their team.
Only a team owner can deactivate or delete a team.
The browser you use may provide you with the ability to control cookies or other types of local data storage.
Your mobile device may provide you with choices around how and whether location or other data is shared with us.
Sharing and Disclosure
There are times when communications and related content and other user information may be shared by Yapster. This section discusses only how Yapster may share user information. Organisations that use Yapster may have their own policies for sharing and disclosure of information they can access through Yapster. Yapster may share information:
With consent, to comply with legal process, or to protect Yapster and our users. When we have your consent or if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or Yapster; or to detect, prevent, or otherwise address fraud, security or technical issues. If we receive a law enforcement or other third party request for information we will provide prior notice to the subject of the request where we are legally permitted to do so.
About you with your organisation or team administrator(s).
We may share your email address and team name with your organisation. If the email address under which you’ve registered your account belongs to or is controlled by an organisation (to be clear, we’re not talking about free web-based email providers like Gmail, Hotmail or Yahoo! Mail) we may disclose that email address and associated team names to that organisation in order to help it understand who associated with that organisation uses Yapster, and to assist the organisation with its enterprise accounts. Please do not use a work email address for our services unless you are authorised to do so, and are therefore comfortable with this kind of sharing.
In addition, there may be times when you contact Yapster to help resolve an issue specific to a team you are a member of. In order to help resolve the issue, we may need to share your concern with your administrator. When possible, we will try to mask or remove any identifying information before sharing these communications.
That is aggregated and non-identifiable. We may also share aggregated or non-personally identifiable information with our partners or others for business or research purposes. For example, we may tell a prospective Yapster customer the average number of messages sent within a Yapster team in a day or may partner with research firm or academics to explore interesting questions about workplace communications. Again, this policy is not intended to prohibit the disclosure and use of aggregated or de-identified data.
Yapster takes reasonable steps to protect information you provide to us as part of your use of the Yapster service from loss, misuse, and unauthorised access or disclosure. When you enter sensitive information (such as sign-in credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. However, no electronic or email transmission or digital storage mechanism is ever fully secure or error free.
Yapster is not directed to children under 13. If you learn that a minor child has provided us with personal information without your consent, please contact us.
We may change this policy from time to time, and if we do we’ll post any changes on this page. If you continue to use Yapster after those changes are in effect, you agree to the revised policy. If the changes are material, we may provide more prominent notice or seek your consent to the new policy.
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