Customer Engagement Manager
This is an exciting opportunity to contribute to the success of our customers by developing and delivering internal communications advice and campaigns through Yapster.
28 days annual leave
Opportunities for flexible working
Personal development budget
Fun office in the heart of Soho and regular social events
Yapster’s mission is to empower people working in roles traditionally underserved by productivity-boosting enterprise software. We’re already working with some of the best names around - think Ann Summers, Caffe Nero, Krispy Kreme, and Next - to do just that.
After closing a significant round of private investment at the end of last year, we’re gearing up for rapid growth in 2019. With your help, our mobile messaging platform will be used and loved by millions of frontline workers across the world in the coming years.
Based in the heart of Soho, we’re a friendly, fun team united by a passion for building a first class product and company culture. You can expect to work alongside brilliant people and join a fast-paced culture in which everyone relishes getting ‘stuck in’.
You will work to gain a strong understanding of our customers’ business, goals and workflows in order to articulate how Yapster can support in those goals
You will be a key day-to-day point of contact with our customers, supporting them in developing and implementing internal communication strategies for Yapster
Ongoing strategic communications advice and content creation support on behalf of our customers
Creating educational and product update materials, decks, email copy and videos in conjunction with the marketing team
Creating and analysing weekly KPI reports to identify improvements to further engage employees
Working with the technical support team and providing low level technical support as required
Helping our engineering team to make the Yapster platform and experience more engaging through product improvements and new features
Creating and sending feature / product updates
Gathering user feedback and holding user forums etc.
Working with the marketing team to identify case study opportunities
Excellent communication skills; the ability to interact well with all levels of stakeholders
Strong account management skills
Process driven, good attention to detail, confident communicator, multi tasker, positive attitude, ability to work will minimal supervision
Experience of 3+ years in an internal communications role
Social media literate
Experience of implementing an internal communications platform
Proficient in Excel and Powerpoint
Willing to travel within UK
We aspire to build a team that properly reflects the communities we serve and welcome applications from people with diverse perspectives and backgrounds.
How to apply:
Please send your CV to firstname.lastname@example.org with ‘Customer Engagement Manager Application’ in the subject line.